Pitch Engine
The Times Real Estate

.

The emotions at play when customers con businesses

  • Written by Nitika Garg, Associate professor, Marketing, UNSW Australia
imageCustomers are more likely to behave unethically when they are angry.www.shutterstock.com

Customers who are fearful are more likely to be ethical in a tricky situation as the stakes increase, while angry customers will behave unethically no matter what the stakes, our research shows.

In our study, we emotionally manipulated people to either feel...

Read more: The emotions at play when customers con businesses

More Articles ...

  1. Australia can't bank on an iron ore Trump bump in the long term
  2. The government shouldn't use super to help low-income savers
  3. Banks are hedging their bets on costly branch networks
  4. Australian business should hold fire in reacting to Trump election
  5. Policy uncertainty continues to hamper carbon emissions management
  6. Trickle down Trump-economics is not the fiscal policy the world needs
  7. Trump can kill trade deals but he can't kill globalisation
  8. Trade with China or security with the US? Australia will have to choose
  9. Vital Signs: it's a Trumptastrophe
  10. Explainer: why an Australian trade deal with the UK could take a decade
  11. For single parents, it pays to work
  12. Company directors can be held legally liable for ignoring the risks from climate change
  13. Lack of cyber security knowledge leads to lazy decisions from executives
  14. How the tobacco industry is gaming Australian health regulations
  15. China's currency needs reform at home before gaining more traction internationally
  16. Why Brexit and the spectre of President Trump aren't hurting Australia's economy
  17. Should banks play a role in teaching kids about how to manage money effectively?
  18. China will need to be more transparent to achieve its development goals
  19. Dreamworld owner Ardent Leisure needs a lesson in managing a crisis
  20. ASIC report highlights a deep culture problem in Australia's banks
  21. ATNIX: Australian Twitter News Index, September 2016
  22. Private property developers are really driving China's debt: new research
  23. FactCheck: Has the job market got so bad that 'people have stopped looking for work'?
  24. Phantom brands haunting our supermarket shelves as home brand in disguise
  25. The problems with AT T's bid for Time Warner
  26. Made in China: three ways Chinese business has evolved from imitation to innovation
  27. Business Briefing: being funny with customers
  28. A Trump presidency could bring a range of economic disasters
  29. Paid parental leave plan ignores economics of well-functioning families
  30. Asian home buyers less likely to default on their mortgage: study
  31. Solutions beyond supply to the housing affordability problem
  32. Spectacular cost blowouts show need to keep governments honest on transport
  33. Australia is at risk of losing migrants who are vital to the health of our economy
  34. Australia has a history of courting the Chinese gambler
  35. Collapse of Australian car manufacturing will harm R D in other sectors: study
  36. Business Briefing: rate tracker mortgages
  37. Algorithms might be everywhere, but like us, they're deeply flawed
  38. Western Australia's economic future remains uncertain after the mining boom: study
  39. Apple Pay dispute may mean less opportunity to pay with your mobile
  40. The risks in Australia's housing market shouldn't be downplayed
  41. Forcing insurers to reveal rejected claims a win for consumers
  42. Unhappy workplaces look a lot like unhappy marriages, new research shows
  43. Can Australia stop interest rates from approaching zero? Only with a big shift in policy
  44. New life insurance code riddled with loopholes
  45. Explainer: what is contract theory and why it deserved a Nobel Prize
  46. Data surveillance is all around us, and it's going to change our behaviour
  47. Turnbull's misgivings on renewables overlook economic and financial realities
  48. Private equity isn't all bad: how PE funds help companies expand overseas
  49. The US used foreign investment to develop a new car industry, a lesson Australia hasn't learned
  50. Eager homebuyers still falling victim to shadowy rent-to-buy deals