What is going rotten in the franchise businesses plagued by scandals
- Written by Jenny Buchan, Professor, Business School, UNSW

Judging by the scandals that have engulfed franchises in Australia including 7-Eleven, Caltex, Domino’s and most recently Retail Food Group, it seems like the very business model of franchising is flawed. But there are franchises that thrive without problems like wage theft and fraught business relationships.
These franchises have a committed...
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