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Banking with a chatbot: a battle between convenience and security

  • Written by Kate Letheren, Postdoctoral Research Fellow, Queensland University of Technology
imageDoes more convenience mean less security?Shutterstock

Soon, you will be able to check your bank balance or transfer money through Facebook Messenger and Twitter as banks experiment with chatbots. Companies like Ikea have used customer service chatbots for close to a decade. But their use in financial services represents a new tension - do we want...

Read more: Banking with a chatbot: a battle between convenience and security

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